Shipping & Delivery Policy

Thank you for choosing Mokshay Homes. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may vary depending on product availability and order volume.

2. Shipping Time

• Standard delivery usually takes 3–10 business days depending on the delivery location.
• Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or regional restrictions.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Promotional offers may include free shipping on selected products or orders.

4. Delivery Areas

We currently deliver to eligible locations within India. Delivery availability may vary depending on the serviceability of the destination pin code.

5. Order Tracking

Once your order is dispatched, tracking details may be shared via email, SMS, or WhatsApp, where applicable.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, Mokshay Homes shall not be liable for delays caused by:

• Courier partner delays
• Natural disasters
• Government restrictions
• Transportation disruptions
• Events beyond our reasonable control

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Mokshay Homes will not be responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

8. Damaged or Missing Items

If you receive a damaged package or if any item is missing:

• Notify us within 48 hours of delivery.
• Provide photographs and order details for verification.
• After verification, appropriate resolution will be provided.

9. Contact Us

For shipping-related questions, please contact:

Mokshay Homes
Email: mokshayhome@gmail.com
Phone: +91 9050400010
Alternate Phone: +91 8168105053
Website: mokshayhomes.com