Refund policy

Mokshay Homes
Website: mokshayhomes.com
Email: mokshayhome@gmail.com
Phone: +91 9050400010, +91 8168105053

Return & Refund Policy

Thank you for choosing Mokshay Homes. We strive to provide quality products and services to our customers. This Return and Refund Policy outlines the conditions under which returns, cancellations, and refunds may be accepted.

1. Returns

Customers may request a return within 7 days of receiving the product, subject to the following conditions:

  • The product must be unused and in its original condition.
  • The product must be returned with all original packaging, accessories, manuals, and invoices.
  • Products damaged due to misuse, negligence, or improper handling are not eligible for return.
  • Customized, made-to-order, or personalized products are not eligible for return unless received damaged or defective.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by email or phone with supporting photographs.

Upon verification, we may:

  • Replace the product, or
  • Provide a refund, as applicable.

3. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–14 business days.
  • The refund will be credited to the original payment method used during purchase.
  • Bank processing times may vary depending on the payment provider.

4. Cancellation Policy

Orders may be cancelled before dispatch or service commencement.

If the order has already been shipped or the service has begun, cancellation requests may not be accepted.

5. Non-Refundable Items

The following are generally not eligible for refunds:

  • Customized or special-order items
  • Products damaged due to customer misuse
  • Services already rendered or completed
  • Items returned without proof of purchase

6. Return Shipping

  • Customers may be responsible for return shipping charges unless the return is due to our error, defective products, or incorrect delivery.
  • Shipping charges, if any, are generally non-refundable.

7. Contact Information

For return, refund, or cancellation requests, contact:

Mokshay Homes
Email: mokshayhome@gmail.com
Phone: +91 9050400010
Alternate Phone: +91 8168105053
Website: mokshayhomes.com